CredenceIS Computing Private Limited
Fifth Floor, Oneness,
1st Cross, 1st Main, Sadashiv Nagar,
Belagavi, Karnataka: 590019
We aim to resolve all complaints at the first point of contact. In case you don't get satisfactory resolution of your
query / complaint at the customer service centre you can get in touch with our nodal team at [email protected]
with your complaint reference number and details of grievance.
Working Hours: Monday to Friday; 9:00 am to 6:00 pm
If the resolution provided for the complaint is not satisfactory, then you may choose to file an Appeal with the appellate authority at [email protected] either directly to the Appellate Authority through email or post or in person, or through the Customer Care Number of the complaint centre.
Points to remember:
- The working hours for Appellate Authority are between 9:00 am to 6:00 pm from Monday to Friday.
- While raising an appeal to the Appellate Authority, the complaint details (Ticket ID: unique complaint number you get post registering your complaint with FAAST Care) shared by the complaint centre should be available.
- The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint centre.
- The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.
The Appellate Authority will revert with resolution within 39 days from the date of filing the appeal.